55% of customers prefer digital channels and this rises to 68% for Millennials and Gen Z. Improving the customer experience using the digital landscape is imperative for increased retention and growth. These customer expectations are driving companies to adopt digital solutions and pivot their business models to meet the demands of their clients. The customers and clients of today expect to find a complete digital, one-stop experience from the businesses that they interact with.

Implementing a Customer-Centric Business Model For businesses to gain and retain clients, they must keep up with the wants and needs of their customers, and this includes undergoing digital transformation to offer a convenient customer-centric experience. In order to meet their clients’ demands and expectations, businesses need to meet clients where they are - not the other way around. Continuous business-to-client communication is necessary for improving the customer experience as we continue to dive further into the future of e-business. Partly accelerated due to the pandemic, the need for businesses to adopt a digital strategy for virtual communication and collaboration has become essential for completing business remotely. The digital world is rapidly evolving, and the consistent progression of technology is influencing customer expectations. With the utility and functionality of Moxtra binder, Iyar's company has carved a special niche for itself in the market.Customer Expectations are Evolving with Technology Also, any member of the binder can start a Moxtra Meet, allowing invitees to view pages in the binder from any browser within a real-time web meeting. The Moxtra Note can be shared via email, SMS or Facebook. Users can can quickly create a multi-media presentation using annotations and voice-over to personalize pages in the binder. Virtually any type of digital content can be added to a Moxtra Binder be it photos, videos, notes, web pages, receipts, documents, or email attachments.Īnother key element of the Moxtra Binder is the Moxtra Note. The content is automatically and attractively displayed. Users can see their content as if on paper without the need to 'open' each file.

Users collect their essential digital content from wherever: Dropbox, Box, remote desktop, camera roll, or take a photo or video, and add it to their Moxtra Binder.

Moxtra provides users the simplicity of having everything organized in one place, which, in this instance comes in the form of a mobile binder. Moxtra App is a mobile-centric social collection and collaboration application which enables users to collect any type of digital content, access remote files on desktops, personalize content with voice, and share content publicly on social media or collaborate selectively, all in one app. Moxtra, a Silicon Valley-based company, focuses on designing mobile solutions to help people master the chaos of their busy on-the-go lifestyles. Since then, he has been somewhat of a Silicon Valley phantom, until, a combination of ideas from some of his former WebEx colleagues and input from his college-age daughter inspired him to return to his start-up roots.Ĭurrently working as the CEO of Moxtra, the company's inception was a confluence of many ideas and he has good reasons to bank on it. It was an exit of epic proportion: Subrah Iyar, co-founder and former CEO of WebEx, sold his company to Cisco for $3.2 billion in 2007.

Moxtra customers